Request Data Deletion

Request deletion of eligible Leadping data or an account and understand verification, scope, and retention.

You may request deletion of specific eligible data or an entire Leadping account. Leadping verifies requests before acting to prevent unauthorized deletion.

Most verified requests are processed within 30 days. More time may be required or permitted for legal, contractual, billing, security, carrier, provider, dispute, or compliance reasons.

Submit a request

Email [e-mail] from the account address.

Request	Subject
Delete specific eligible data	Data deletion request
Delete an account	Account deletion request

Include:

• your name and account email;
• organization name and associated phone number, if applicable;
• whether the request covers all eligible data or specific records; and
• enough information to verify your authority if you cannot use the account address.

For a specific-data request, identify the records involved, such as profile, settings, leads, messages, calls, support history, uploaded files, or integration data.

Leadping may ask you to verify identity, ownership, organization authority, or deletion scope. Deleting data from an active account may limit features that depend on it.

Eligible data

After verification, Leadping deletes, deactivates, deidentifies, or anonymizes eligible data that is no longer needed to provide the service or meet an applicable retention need.

Depending on the request, eligible data may include:

• profile information, roles, and preferences;
• credentials, sessions, and authentication records needed only for active access;
• app and portal settings tied only to the requester or deleted account;
• leads, messages, calls, files, integrations, and related operational data; and
• non-required operational copies.

Deleting a user does not automatically delete organization-controlled leads, conversations, billing, campaigns, integrations, numbers, or other organization records. An authorized organization owner may request deletion of eligible organization data.

Records Leadping may retain

Record	Typical retention
Billing, invoice, payment, tax, and accounting records	Up to 7 years
Support, deletion-request, administration, and related correspondence	Up to 3 years
Security, authentication, audit, abuse-prevention, and integrity records	Up to 2 years
Consent, opt-in, opt-out, suppression, message, call, carrier, campaign, compliance, and dispute records	At least 4 years after the last related contact, or longer when required
Backup copies	Ordinary deletion or overwrite lifecycle, generally within 90 days, unless preservation is required

Retention may be longer when required by law, carrier or provider policy, contract, audit, dispute, enforcement, security, or compliance obligations.

Retained information is limited to the applicable purpose. It is not used to maintain an active user account after account deletion.

Questions

Contact [e-mail] for deletion requests. For privacy rights, review the Privacy Policy or email [e-mail].